Privacy Policy

Eternalgram (“we,” “us,” “our”) operates the digital memorial platform at eternalgram.com. This Privacy Policy explains what we collect when you create an account, build a memorial, visit a memorial, or contact us, and how we use and protect that information.

• Account information. Your name, email address, and password (or your Google account identifier if you sign in with Google).
• Memorial content. Names, dates, biographies, photographs, videos, audio, and written tributes you upload for the people you choose to memorialize.
• Visibility settings. Your choice to publish a memorial publicly or keep it private.
• Communications. Messages you send through our contact and removal-request forms.

When you use Eternalgram we collect limited technical information such as your IP address, browser type, device type, referring page, and timestamps. We use Google Analytics (measurement ID G-PMBJC7629Q) to understand aggregate traffic patterns. Analytics data is aggregated and does not identify you personally.

QR codes generated for a memorial encode only the public memorial URL on eternalgram.com. Scanning a QR code does not transmit any data to us beyond a standard page visit.

We use a small number of cookies that are strictly necessary to keep you signed in, plus analytics cookies set by Google Analytics. You may disable cookies in your browser; sign-in features will not work without them.

• To create and operate your account and the memorials you build.
• To display public memorials to anyone who visits the page or scans the QR code.
• To send transactional emails (verification, password reset, removal-request updates).
• To moderate content and respond to reports of policy violations.
• To improve the service through aggregate analytics.

We do not sell your personal information, and we do not use uploaded photographs, videos, or tributes to train artificial intelligence models.

A public memorial is intentionally readable by anyone with the link or QR code, including search engines, and is included in our public directory and sitemap. A private memorial is restricted to the owner and the people they invite; it is not indexed and is not visible to anonymous visitors.

You can change a memorial's visibility at any time from your dashboard. Search engines and archive services may retain cached copies of pages that were previously public.

If you sign in with Google we receive your name, email address, and profile image from Google. We never receive your Google password. You can disconnect Google sign-in by contacting us and switching to an email/password account.

Memorial pages, account records, and media files are stored on managed cloud infrastructure operated on our behalf, with encryption in transit (HTTPS) and at rest. Backups are retained for operational continuity. We restrict employee access to personal data to those who need it to operate the service.

Public memorials and tributes may be reviewed against our Content Policy. We may remove content that violates our policies or applicable law. Where appropriate we will notify the memorial owner before removal.

Our intent is to keep memorials available for as long as Eternalgram operates. We do not automatically delete memorials due to inactivity. If we ever wind down the service we will give memorial owners reasonable notice and, where possible, the ability to export their memorial content.

You can request deletion of your account, an individual memorial, or specific uploaded media by emailing privacy@eternalgram.com or using the contact form. We will confirm and complete the request within 30 days. Family members of a deceased account holder may request removal through our Memorial Removal Policy.

Eternalgram is not directed to children under 13, and we do not knowingly collect personal information from them. Memorial pages may, however, remember children who have passed away; such pages are created and managed by adult family members.

Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain processing. Contact us at privacy@eternalgram.com to exercise these rights.

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be communicated by email to active account holders.